State Farm® Insurance Agent Tom Clay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Blanca Sanchez
December 26, 2024
1
out of
5
rating by Blanca Sanchez
"I’ve been a costumer with State Farm’s for years service has really gone downhill went in person to add my life policy The people in the office were unable to help me saying they need an underwriter a few days later I get a call that they have the quote. I call and still have to wait to get a final answer how hard is it to get a quote I don’t have all this time to waste driving from La Porte to Pasadena to have my time wasted"
Cindy Anda
February 9, 2024
5
out of
5
rating by Cindy Anda
"Tom Clay has provided excellent service! He is very professional, knowledgeable and above all caring!! Thank you for always going above and beyond!"
We responded:
"Cindy, thank you for your kind words is a pleasure to serve you. Please contact me for anything you need @ tom@tomclay.net"
Darlene Petree
August 6, 2023
5
out of
5
rating by Darlene Petree
"Been with Tom Clay State Farm for 30 years. Very friendly and great customer service. Excellent handling claims. Have always had all cars and home insurance. No one better. Thanks and to many more years."
We responded:
" Darlene, Thank you! You are a true blessing and we appreciate you and yours always ! Tom "
Irene Allen
July 8, 2023
5
out of
5
rating by Irene Allen
"Tom Clay & staff go above & beyond serving their clients…they are like extended family!"
We responded:
"Irene, Thank you! You are an amazing person especially with the wonderful all of the successful animal rescues that you have successfully completed! And Your Contributions & Support assisting The City of La Port Texas Animal Shelter! Our Community & We Appreciate You and Yours! Tom "
karp1945
April 4, 2023
1
out of
5
rating by karp1945
"Too high"
We responded:
"Insurance and Taxes are sore subjects.. As far as for insurance... Rates change but our level of service and caring doesn't change. Try us another time possibly, we may we can give You a better price better next time! Thanks for the feedback ! And remember.. bundling your insurance with us, could save you a bunch !! Kind Regards! Tom"
Javier Duran
March 22, 2023
5
out of
5
rating by Javier Duran
"Shad help me today it was good servas"
We responded:
"Javier, Thank you for letting us know your experience with Shad! I will be sure to share your comments! We appreciate you and your family! Please feel call Shad, or another member of my team including Myself... for any need! Kind regards, Tom "
Rob C
March 20, 2023
5
out of
5
rating by Rob C
"I am very pleased with the service I receive from the staff at Tom Clays Agency. It is always good to talk with Debbie. She knows what she’s doing and she goes out of her way to help."
We responded:
"Rob, Thank you for your review. And yes Debbie is a true gem. She truly cares about what she does, and how she treats people. We are very blessed to have her on our team again much thanks! "
Jose Ramos
March 19, 2023
5
out of
5
rating by Jose Ramos
"Wonderful office. Great staff especially Melany who always helps with my insurance questions."
We responded:
"Jose, Thank you for your kind words and yes, Melany is simply amazing! She truly cares about what she does as well as the people she takes care of every day and it shows in everything she does. Thank you for your business and again thank you! Tom"
Alexa Ramos
March 19, 2023
5
out of
5
rating by Alexa Ramos
"Great customer service. Thank you Melany for explaining everything on my car insurance."
We responded:
"Alexa, Thank you for your business and your kind comments about Melany! She has an amazing spirit about helping people and I'm so glad that she's on our team! I hope you and your family are doing well, thanks again! Tom"
Indra Cordova
March 19, 2023
5
out of
5
rating by Indra Cordova
"Excelente servicio. Melany es muy amable y siempre responde a nuestras preguntas sobre aseguranza."
We responded:
"Indra, Thank you for your review. And yes, Melany is amazing. We are very blessed to have her on our team. Also, don't hesitate to reach out to me if you need anything ... again, much thanks! Tom "
Peter Gonzales
March 17, 2023
5
out of
5
rating by Peter Gonzales
"I had a good experience with Debbie, she was really helpful to me and explained everything to me about my Insurance and I recommend to come and see them for a quote."
We responded:
"Peter, Thank you for your review and your kind words about Debbie! I greatly appreciate her every day and it's so nice to see that everyone else including You does as well! Thank you for taking the time to post your comments. We appreciate your business and again much thanks! Tom"
Gaylord Freeman
March 14, 2023
2
out of
5
rating by Gaylord Freeman
"I had my auto & rental insurance with State Farm Insurance company for only 1 year. Like I stated, “I do not accept bad business or disrespect from anyone that I am spending my money with.” Tom Clay and team learn how to speak the truth, and stop being dishonest with your clients. Just like in sports, “You have been traded that fast.” I am the wrong person to play or lie too. I wasn’t pleased with your service through State Farm."
We responded:
"Gaylord, Sorry to see you go! You requested that we personally call you every time your monthly bill updated and although we would love to do that, unfortunately it isn't something that is sustainably possible. We are dedicated to all of the customers we serve, and we must be available to serve them. We wish you the best going forward. Thank you for the opportunity to serve you! Tom"
RDW Anonymous
February 14, 2023
5
out of
5
rating by RDW Anonymous
"Tom Clay and his team are consistently helpful, polite, knowledgeable, and professional. I have been insured with Tom for many years, he has always been accessible. Great to have such good customer service!"
We responded:
"RDW, Thank you for Your kind words! It is a pleasure to serve Always! I hope you and Yours are well and feel free to call upon me any time for any need or question, insurance related or not, I'll get an answer! Thanks again! Tom 713-941-5777"
Carolyn Ruth
January 20, 2023
5
out of
5
rating by Carolyn Ruth
"Thank You for your time today on going over all our insurances. Your patience and caring means so much. Doing business for 30 years with you I highly recommend Tom Clay, State Farm Insurance, for your personal or business insurance. He and his staff are the best."
We responded:
"Carolyn, First of all.. A HUGE! Thank You for Yours and Your Families many years of Trust and Loyalty to myself any team! You are like family and it is an honor to serve You and Yours! Please contact myself or anyone on my team as always for any question or need! Kind regards! Tom 713-941-5777"
Rosie Lowry
December 20, 2022
5
out of
5
rating by Rosie Lowry
"Staff is Awesome and so is Mr Tom Clay"
We responded:
"Rosie, You are so awesome Yourself! Thank you :) Also, thank you for your help with the Christmas Cards this past December! You are always helping someone, and You brighten our day every time You walk in the door!! Again, much thanks!! Tom 713-941-5777 "
Pam Tafelski
December 20, 2022
5
out of
5
rating by Pam Tafelski
"great service for many years and the consistent help over the years has been awesome !"
We responded:
"Pam, Thank you for Your Rating and Comments! You and Your family are so amazing to myself and my team. We always look forward to hearing from You and Especially getting to see You! Thanks again and don't be a stranger!! Tom 713-941-5777"
Leslie Puello
November 4, 2022
5
out of
5
rating by Leslie Puello
"Very professional and highly recommended, very helpful. Really nice workers."
We responded:
"Leslie, Thank you for your kind words and taking the time to post the review! Myself and my team, highly value, the opportunity to serve you, do not hesitate to reach out to them or me for any need. Again, much thanks! ☀️🛡️Tom"
Victoria Reynoso
November 4, 2022
5
out of
5
rating by Victoria Reynoso
"Great Service and Experience, it’s so hard to just have someone listen to you these days.. Lily took the time we needed and didn’t rush me ! Thanks Lily!"
We responded:
"Victoria, thank you for your kind words and I hope you're doing well! Again much thanks, Tom"
Michael Edwards
September 21, 2022
1
out of
5
rating by Michael Edwards
"Tom Clay , is not very professional, that is one of the reasons he has a hard time holding onto his agents.. I have been with Tom Clay for several years.. i’ve never seen any insurance agent go through so many employees.. The man is just a jerk.."
We responded:
"Michael, First of all, I apologize for the misunderstandings associated with the clarifications on your coverage and billing inquiries. We strive to create the best customer experiences and in this case we failed to do so. I am glad to hear that you were able to find an agent closer to your home to assist you in person if/when needed. Thank you for taking the time to share your comment's so that we can continue to learn and take care of our customers in the best possible manner going forward! Tom "
Ryan Fehl
September 2, 2022
1
out of
5
rating by Ryan Fehl
"My family has had Tom Clay for over 30 years and this week we were informed that all 4 of our family members would be dropped due to many claims in a 3 year period. Total claims...2 one of which was a windshield replacement that we paid a monthly premium for. The other claim had the audacity of cost them more than a couple hundred dollars (still very small figure). In 30 years not one payment missed so please do the math. It is bad business and Tom Clay State Farm should be ashamed. Heaven forbid you use insurance for its purpose instead of just paying them pure profit every month...YOU'RE A SCAM ARTIST AND SHOULD BE TREATED AS SUCH."
We responded:
"Ryan, Thank you for your communication! I'm glad we were able to get The well deserved approval to continue your families policies. Because of your families long term standing with State Farm the underwriters made the right decision! My apologies for any and all inconvenience this caused you during the request processing time. Again, much thanks ! Tom"
Nancy Mills
August 12, 2022
5
out of
5
rating by Nancy Mills
"Tom Clay and his staff at State Farm have handled our insurance needs for many years. He and his staff have always provided excellent service and go above and beyond to insure that every detail is covered. Thank you Tom Clay for your friendship and the professional and efficient manner in which you deal with your clients."
We responded:
"Nancy, Thank you for your kind words! It is because of long term clients like yourself that provide the value in serving you and others that makes our day! Today and always! Please feel free to contact me for any reason, any time and I hope that You and Your Family are doing well! Tom"
Brian Durnil
June 22, 2022
5
out of
5
rating by Brian Durnil
"Tom Clay is a very excellent State Farm agent. He is willing to go the extra mile for his clients. I highly recommend to anyone."
We responded:
"Brian, Thank you for your kind words and taking the time to post! Also, thank you for the amazing job that you did for our gate and security needs through your company American gate company in Houston. Also, your support team is amazing, needless to say… Again much thanks! Tom"
Aydean Abboud
June 9, 2022
5
out of
5
rating by Aydean Abboud
"Like a good neighbor, Tom Clay is there. Tom is the nicest, honest, most down to earth, genuine, standup individual to come across. He constantly checks in to see how the family is doing and ALWAYS offering a lending hand in all ways possible. He is always going above and beyond to help others in the community. I am not alone when I say this, “Tom, we can’t thank you enough for all that you have done for us and our community.”"
We responded:
"Dean, Thank you for your kind words and also I have to say you are one of the best Neighbors I've ever had in my life! As always, don't hesitate to reach out to me for anything that you need! Again, much thanks! Tom"
Beth Dimmick
April 16, 2022
5
out of
5
rating by Beth Dimmick
"Great staff"
We responded:
"Beth, Thank you for your kind words. I hope you are doing well. It is always a pleasure to serve you. Kind regards, Tom "
Johnny Navarro
December 29, 2021
5
out of
5
rating by Johnny Navarro
"People at the office answer every question you have when applying for a new policy. They help you build a policy that fits your needs and budget. The owner Mr. Clay is a very humble guy and talks to you with respect. Always asks if our family needs something and if we are doing ok especially during a storm or freeze. I recommend this location to anyone making an insurance switch or is applying for any type of insurance."
We responded:
"Johnny, thank you so much for your review. I hope you and your family are well! Kind regards, Tom"